Helpdesk Administrator

This is an exciting opportunity for a full time Helpdesk Administrator to join our team.

Benefits:

• Free on-site parking

• Mobile Phone

• Laptop

• Bike to work scheme.

Summary of the Position

The Helpdesk Administrator’s primary function is to provide administrative support to the Facilities Manager and business to ensure all tasks are completed accurately and in a timely manner. 

Responsibilities

To perform this role successfully, the holder must be able to carry out each of the following responsibilities effectively.  Responsibilities may be added or altered as business needs dictate.

• Responsibility for establishing and maintaining our FM Helpdesk Platform and ensuring that the

• Helpdesk runs smoothly and efficiently on a day to day basis.

• To ensure all entries on our internal Facility Management software is accurate and updated daily

• Creating and setting up of new client, suppliers and sub contractors records

• Organise and schedule client, Industrial and sub-contractor call outs with the Facilities manager through our CLIK portal

• Build relationships with internal teams to ensure business issues are resolved in a timely manner.

• Answering incoming calls in a timely and professional manner.

• Supporting other departments as required.

Skills required:

• Excellent organisational, time management and multi-tasking skills. 

• Excellent IT skills and computer literacy in particular (MS Word, Excel, Outlook, Internet Usage).

• Excellent interpersonal skills – ability to deal with customers and colleagues in a professional manner.

• An ability to work to strict deadlines. 

• An ability to work to work on their own initiative

• Strong understanding of the workings of a busy office.

• Previous experience in Facility Management an advantage but not required

• Excellent customer service skills.

• A positive attitude -  a team player.